Privacy Policy – 92dado Pakistan Data Protection & Security
We believe you have a right to know exactly what happens to your personal information when you use 92dado. This page explains everything — clearly, in plain English, without legal jargon where we can avoid it.
- Overview
- 1. Introduction
- 2. What We Collect
- 3. How We Collect It
- Usage
- 4. How We Use Your Data
- 5. Legal Basis
- 6. Who We Share Data With
- Storage & Security
- 7. Data Retention
- 8. Security Measures
- 9. International Transfers
- Your Rights
- 10. Your Rights
- 11. Cookies & Tracking
- 12. Marketing
- 13. Minors
- 14. Policy Changes
- 15. Contact & Complaints
1. Introduction
Your privacy matters to 92dado. This Privacy Policy explains how 92dado ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors who use the 92dado Platform at https://92dado.click ("Platform").
We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection standards. We never sell your data to third parties for their own marketing. We never share more information than is necessary to operate the Platform and provide our services to you.
By registering an account or using the Platform in any way, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with any part of this Policy, please do not use the Platform.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Where any conflict exists between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
Short version: 92dado collects only what it needs to run your account safely and deliver a great service. We keep it secure, we don't sell it, and you can ask us to delete it. The full details are below.
2. What Personal Information We Collect
92dado collects different categories of personal information depending on how you interact with the Platform. The categories and specific data points are listed below.
2.1 Registration & Account Data
When you create a 92dado account, we collect:
- Full legal name
- Date of birth (to verify you are aged 18 or over)
- Mobile phone number
- Email address (if provided)
- Username and password (stored in hashed, non-reversible form)
- Country and city of residence
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to verify player age and identity, we may collect:
- National Identity Card (CNIC) number and scan/photo
- Passport or driving licence scan/photo
- Proof of address documents (utility bill, bank statement)
- Selfie or live photo for facial comparison
- Source of funds documentation where required
2.3 Financial & Transaction Data
- Payment method details (mobile wallet number, bank account details, card details — card numbers are never stored in full)
- Deposit and withdrawal history
- Transaction reference numbers
- Bonus and promotion usage history
2.4 Gaming & Betting Activity
- Bet history, stakes placed, winnings received
- Game session data including duration and frequency
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated)
2.5 Technical & Device Data
- IP address
- Device type, operating system, and browser type
- Unique device identifiers
- Session timestamps and duration
- Cookies and similar tracking technologies (see Section 11)
2.6 Communications Data
- Content of support chat and email exchanges with 92dado
- Survey responses and feedback submitted to us
- Marketing preferences and opt-in/opt-out records
Data Sensitivity Overview
3. How We Collect Your Information
92dado collects personal information through several channels:
- Directly from you — when you register, complete your profile, submit KYC documents, make deposits or withdrawals, contact support, or participate in promotions.
- Automatically through the Platform — our servers record technical data such as IP address, device information, and session activity whenever you access 92dado.
- Through cookies and tracking technologies — cookies, local storage, and similar technologies collect browsing behaviour data on the Platform (see Section 11 for full details).
- From third-party service providers — our KYC verification partners may return identity check results to us; payment processors confirm transaction status; fraud detection services flag suspicious activity patterns.
92dado does not purchase personal data from data brokers or list providers. All personal data we hold about you originates from your direct interaction with the Platform or from service providers used to process your transactions and verify your identity.
4. How We Use Your Personal Information
92dado uses your personal information only for legitimate purposes directly connected to operating the Platform and delivering a safe, fair experience for Pakistani players. The specific purposes are:
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account creation & management | Registration, contact details | Core service delivery |
| Age & identity verification | KYC documents, date of birth | Legal obligation – underage protection |
| Processing deposits & withdrawals | Payment method details, transaction history | Contractual obligation |
| Fraud prevention & security | Device data, IP, transaction patterns | Legitimate interest & legal obligation |
| Anti-money laundering (AML) compliance | KYC, transaction data, source of funds | Legal obligation |
| Responsible gaming monitoring | Gaming activity, session data | Legitimate interest – player protection |
| Customer support | Communications data, account data | Contractual obligation |
| Platform improvement & analytics | Technical data, gaming activity (aggregated) | Legitimate interest |
| Marketing communications (opt-in only) | Contact details, gaming preferences | Consent |
| Dispute resolution | Bet history, communications | Legitimate interest & contractual |
5. Legal Basis for Processing
92dado processes your personal data on one or more of the following legal grounds:
- Contractual necessity — processing your data is necessary to fulfil our contractual obligations to you under the Terms and Conditions (for example, processing your deposit so you can place bets).
- Legal obligation — we are required to process certain data to comply with applicable anti-money laundering, fraud prevention, and age verification obligations.
- Legitimate interest — we have a genuine, proportionate interest in processing certain data to keep the Platform secure, prevent fraud, improve our services, and protect our players. Where we rely on legitimate interest, we balance it against your privacy rights.
- Consent — where we rely on consent (for example, for marketing communications or optional cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
7. Data Retention
92dado retains your personal information only for as long as is necessary for the purposes for which it was collected, subject to any legal obligations that require longer retention. Our general retention periods are:
- Active account data — retained for the lifetime of your account plus 5 years following closure, to comply with financial record-keeping obligations.
- KYC identity documents — retained for 5 years following account closure or the last transaction, in line with anti-money laundering standards.
- Transaction and betting history — retained for 5 years following the relevant transaction.
- Support communications — retained for 2 years from the date of the communication, unless related to an unresolved dispute.
- Technical / device logs — retained for 12 months in standard form; aggregated anonymised analytics retained indefinitely.
- Marketing consent records — retained until you withdraw consent, plus 1 year to evidence the consent history.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
8. Security Measures
Protecting your personal data is a core responsibility at 92dado. We maintain a combination of technical and organisational measures to keep your information safe. No system is 100% impenetrable, but we apply industry best practices consistently.
SSL/TLS Encryption
All data in transit between your device and 92dado servers is encrypted using TLS 1.2 or higher. No personal or financial data travels unprotected.
Encryption at Rest
Sensitive data including KYC documents and payment details is stored in encrypted form on secured servers. Even in the event of a physical breach, data cannot be read without decryption keys.
Password Hashing
Passwords are never stored in plain text. We use industry-standard one-way hashing algorithms. Even 92dado staff cannot read your password.
Two-Factor Authentication
2FA is available for all 92dado accounts. We strongly recommend enabling it to protect against unauthorised login attempts.
Access Controls
Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive data undergo background checks and regular training.
Incident Response
92dado maintains a data breach response plan. In the unlikely event of a breach affecting your rights, we will notify you without undue delay.
9. International Data Transfers
92dado's Platform serves Pakistani players, and where possible we process and store data within the region. However, some of our third-party service providers — including live casino studios and KYC verification partners — may process data in other countries.
Where data is transferred internationally, 92dado takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses with all receiving parties. We only work with providers who can demonstrate they meet equivalent data protection standards to those we apply ourselves.
By using the 92dado Platform, you acknowledge that your data may be transferred and processed outside Pakistan in the manner described above.
10. Your Data Rights
As a 92dado player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@92dado.click. We will respond within 30 days.
Right of Access
Request a copy of all personal data 92dado holds about you. We will provide it in a structured, readable format.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you can ask us to correct or update it at any time.
Right to Erasure
Request deletion of your personal data where it is no longer needed. Note: legal retention obligations may prevent full deletion in some cases.
Right to Restriction
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
Right to Portability
Request your data in a machine-readable format so you can transfer it to another service provider where technically feasible.
Right to Object
Object to processing based on legitimate interest, including profiling for fraud prevention or marketing.
Exercising your data rights will not affect your ability to use the Platform unless the data in question is required for the provision of services (for example, deleting your identity documents while they are needed for active KYC compliance would require account closure).
11. Cookies & Tracking Technologies
92dado uses cookies and similar tracking technologies on the Platform to improve your experience, remember your preferences, and analyse how the site is used. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Keep you logged in, maintain session security, prevent cross-site request forgery | Session | No – Platform cannot function without these |
| Functional | Remember your language preference, game lobby display settings, and responsible gaming tool selections | 30 days | Yes – disabling will reset preferences on each visit |
| Analytical | Measure page performance, identify errors, understand navigation patterns (anonymised data only) | 12 months | Yes – via cookie consent settings |
| Fraud Prevention | Detect and prevent fraudulent activity by identifying suspicious device or behavioural patterns | Up to 12 months | No – required for Platform security |
| Marketing (opt-in only) | Deliver relevant promotional content if you have opted in to marketing communications | 30–90 days | Yes – withdraw consent at any time |
You can manage non-essential cookies through your browser settings. Disabling strictly necessary or fraud prevention cookies may prevent the Platform from functioning correctly. For full cookie management options, contact support or access the cookie preferences banner on your next visit.
12. Marketing Communications
92dado will only send you marketing communications — including promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers — if you have explicitly opted in to receive them during registration or via your account settings.
You can withdraw consent for marketing communications at any time by:
- Updating your communication preferences in your 92dado account settings.
- Clicking the "unsubscribe" link in any marketing email we send.
- Contacting our support team at support@92dado.click and requesting to be removed from marketing lists.
Withdrawing marketing consent will not affect your ability to use the Platform or receive service-related communications such as transaction confirmations, security alerts, or account notifications. These operational communications are not marketing and will continue as long as your account is active.
Opting out of marketing takes effect within 48 hours of your request. If you continue to receive marketing messages after 48 hours, please contact support so we can investigate.
13. Minors
The 92dado Platform is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated personal data, and return any deposited funds to the originating payment method.
If you believe that a minor has accessed the Platform, please contact us immediately at support@92dado.click. We take underage gambling extremely seriously and will act promptly on any such report.
Parents and guardians are encouraged to use parental control software to restrict access to gambling websites. Information about available tools is available on our Responsible Gaming page.
14. Changes to This Privacy Policy
92dado may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Platform itself. When we make material changes, we will notify you by displaying a notice on the Platform upon your next login, or by sending a notification to your registered contact details, at least 7 days before the changes come into effect.
The "Last updated" date at the top of this page indicates when the current version came into effect. We encourage you to review this page periodically. Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Policy.
If you disagree with any changes to this Privacy Policy, you may close your account before the changes take effect by contacting support.
15. Contact Us & Complaints
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern about how 92dado handles your personal information, please contact us:
- Email: support@92dado.click
- Live Chat: Available 24/7 on the 92dado Platform — in Urdu and English.
- Subject line: Please include "Privacy Request" or "Data Rights" in your subject line for faster routing.
- Response time: We aim to acknowledge all privacy requests within 3 business days and provide a full response within 30 days.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the complaint to the relevant data protection authority in your jurisdiction. 92dado will cooperate fully with any legitimate regulatory investigation.
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